Here we have outlined our data sharing practices and aim to answer some important questions in a way that is simple and easy to understand.
What information we collect and why?
How we store and process your data?
How long we keep your information?
Your personal data will never be sold on to other agencies or companies and we will never share your personal details with any other third party without your agreement, unless required in order to fulfil our contract with you.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
When we collect information about you, we minimise what information we collect. We try to collect enough accurate and up-to-date information so that we can provide you with excellent customer service.
You give us your information in a number of ways, such as:
When you book a table / lodge / wedding / spa treatment over the phone, in person, via email, or online via our website contact form / social media.
When you visit our website.
When you place an order on our website.
When you make an enquiry over the phone, in person, via email, or online via our website contact form / social media.
When you subscribe to one of our email newsletters.
When you enter a competition.
When you register for an event.
When you submit a job application.
The information we hold about you may include:
Date of birth
Your preferences for how we communicate with you
*Though we maintain a record of your transaction history, we never store your payment card number (although we may keep a note of the last four digits to help us identify transactions).
HOW DO WE USE YOUR DATA?
We will use your data to:
Provide you with important information relating to your booking or order.
Tell you about events, special offers and promotions that we think may be of interest if you have opted in to receive marketing communications.
HOW LONG DO WE KEEP YOUR DATA FOR?
We try not to keep your data for any longer than it is needed and make sure your records are managed properly and deleted promptly once it is no longer required.
Your personal data will never be sold on to other agencies or companies.
We will not share your personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you.
In general, the third party providers used by Whinstone View will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our online lodge booking provider, online restaurant booking provider, email distribution service and payment gateways. All of the third party providers we use are committed to ensuring their data is secure and used accordingly at all times and processed in compliance with the GDPR. We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
When using our websites they may include links to third party websites such as booking platforms. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
MARKETING COMMUNICATIONS – GIVING YOU CONTROL
We will only send you information about events, promotions and up-to-date news stories if you have chosen to opt in to our email newsletter. We will always include details of how you can unsubscribe at any time.
If you decide to stop receiving marketing communications, we may still get in touch with you regarding your booking if any information will affect you.
STORING YOUR DATA
Our data processing is compliant under the new GDPR. Your data is always held securely and access to customer information is strictly controlled. Your electronic personal data will be held on a high security network. Paperwork will be locked away securely. Where possible we aim to only keep a single record of each customer.
WEBSITE COOKIES AND HOW THEY BENEFIT YOU
Our cookies help us to:
Make our website work as you’d expect
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Collect any personally identifiable information
Collect any sensitive information
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions
ANONYMOUS VISITOR STATISTICS AND OUR USE OF LOG FILES
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the pages our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
TURNING COOKIES OFF
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
LINKS TO OTHER SITES
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
You have the following rights related to your personal data:
The right to be informed about how your personal information is being used.
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you.
The right to request the erasure of your personal information in certain limited circumstances.
The right to restrict processing of your personal information where certain requirements are met.
The right to object to the processing of your personal information.
The right to opt out of any marketing communications.
CHANGES TO THIS POLICY
If you need to get in touch about Whinstone View’s data handling processes, or if you wish to be removed from any communications, please contact:
Telephone: 01642 723285
Via post: Whinstone View, Great Ayton, North Yorkshire, TS9 6QG